Documentation for Monitoring 12.0. Documentation for other versions of Monitoring is available too.

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General information

Audio calls are supported between operators in a distributed configuration on the Server of Control/Agent of Control side. Audio calls are made using the SIP terminal object. Physical SIP devices are not required.

Important!

This functionality is only available in Intellect 4.11.2 or higher.

Configuring audio calls from the Monitoring interface

Configure audio calls from the Monitoring interface as follows:

  1. At the Server of Control and Agent of Control side:
    1. Create Audio card object with the Microphone object under it (see Audio subsystem configuration).
    2. Create Audio playback card object with the Speaker object under it (see Configuring audio playback).
  2. At the Server of Control side:
    1. Create a SIP-terminal object as a SIP server in Intellect (see Configuring SIP-terminal).
    2. On the basis of the SIP-terminal object, create 2 child SIP-operator objects and for each of them specify the corresponding operator identification number (Configuring SIP-operators of the Intellect's SIP server).
    3. On the basis of the SIP-terminal object, create the Address book object and select to use the previously created SIP operators (see Configuring address book of SIP-terminal).
    4. On the settings panel of each SIP-operator, select a previously created address book for use (see Configuring SIP-operators of the Intellect's SIP server).
    5. Create a SIP-panel 1 interface object on the same Screen 1 object where the Monitoring interface object was created (see Configuring the SIP-panel interface object).

      Note.

      Recommended coordinates of the SIP panel: X = 40, Y = 40, W = 20, H = 21.
      1. On the Basic settings tab of the SIP panel 1 object, select the SIP terminal as the terminal (see Basic settings of the SIP-panel interface object).
      2. On the Advanced settings tab of the SIP panel 1 object, check the boxes as shown in the figure below (see Advanced settings of the SIP-panel interface object).


      3. On the Operator settings tab of the SIP-panel 1 object, configure the list of SIP-operators as shown in the figure below (see Operator settings of the SIP-panel interface object).


    6. Create the Screen 2 object, which will be displayed only on the Agent of Control side (see Assigning the displays to the operator workstations).
    7. Create child interface object SIP panel 2.
      1. On the Basic settings tab of the SIP panel 2 object, select the SIP terminal as the terminal (see Basic settings of the SIP-panel interface object).
      2. On the Advanced settings tab of the SIP panel 2 object check the boxes as shown in the figure below (see Advanced settings of the SIP-panel interface object).


      3. On the Operator settings tab of the SIP-panel 2 object and configure the list of SIP-operators as shown in the figure below (see Operator settings of the SIP-panel interface object).


    8. On the settings panel of the Computer object, select the speaker and microphone of the SIP operator (see Selecting speaker, microphone and camera for SIP-operator).

Setting up audio calls from the Monitoring interface is now complete.

As a result, the Audio call item will appear in the context menu of the object in the Monitoring interface. When you select this menu item, an audio call will be made to the operator who is on the computer with the corresponding object.

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