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A report by operator actions includes info on assigning events with a type, escalation and missing events.
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A report by events themselves can also be created – see Creating a report by events logged using the Operator protocol. |
Creating a report by operator actions is Searching for events is performed in the Search in events archive tab of the Operator protocol.
To search for eventscreate a report by operator actions, do the following:
- In the Department drop-down list select department to which the operator belongs.
- In the Operator list, select the operator that processed required events.
In the Object list, select the object by which the search of events will be performed. If there is no value in the list, then the search will be performed by all objects.
Set the time period of search by specifying the initial and final date using the Initial date and Final date buttons.
Select the types of events to search for by setting the checkboxes next to the names corresponding to the required types.
To start the search, click the Search button.
The events operator actions corresponding to the search requirements will be displayed in the protocol table.
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