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1. Check if the OS user is being given the corresponding access permissions to the archive folder.

   Tip
   The full article: OS settings for correct operation of Remote Admin Workstation or Server

   
   

2. Check if the Intellect user is being given the required permissions for working with archives.

   Tip
   The full article: Permissions for working with archives

   
   

3. Check for the required archive records on the disk selected for recording the archive.

   Tip
   The full article: General information on video archiving

   
   

4. Execute the archive reindexing manually using the ‘index.exe.’ utility. To run the reindexing utility, you need to run the ‘index.exe’ executable file in the Tools Modules64 folder which is located on the Intellect installation catalogue – for example, C:\Program Files\Intellect\ToolsModules64.

   Tip
   The full article: Index.exe utility for reindexing archive files