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By default, an event in the Incident manager has an empty status. Eventually, an event may receive the following statuses:
- In workAknowledged. This status is displayed if an event is being processed.
- Suspended. This status is displayed if the event processing was started but not completed.
- Taken by others. This status is displayed if the event is being processed by another operator.
- Suspended by others. This status is displayed if event processing was started but not completed by another operator.
- Escalated. This status is displayed if the event was escalated by another operator.
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- Right-click on an event in the table.
- Select In work Aknowledge.
After that, the first element will be displayed in the event handling interface. After processing each element, the next element will be displayed. The last element will always be the button. There are 6 different types of elements available:
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