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The Incident manager interface consists of two three parts:

1. Event grouping interface.
2. Table with a list of events.
3. Event handling interface.

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1. Status.
2. Object type.
3. Object ID.
4. Object name.
5. Action.
6. Time — time the event occurred.
7. Priority.
8. Time (sec) — the number of seconds since the event occurred.
9. Last comment.

Events can be sorted by any column in forward and reverse order. To sort, click on the required column once or twice.

Filtering events

Filtering events sets the event filters by specified parameters in the table with the events list. Possible filtering options are set in the Configuring the events filtering and grouping in Incident manager:

1. null - filtering is disabled, all events are displayed in the list.
2. by region - events are filtered by region.
3. by event - events are filtered by event type.
4. by object - events are filtered by object.

After you apply the filter, the events grouped by the selected parameter will be displayed in the filtering interface. The filter name consists of the parameter and the number of events in the group:

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To view the events in the group, click on its name:

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Grouping events

If event grouping is enabled in the settings (see Configuring the events filtering and grouping in Incident manager), then the events will be grouped by object type / object ID / event type / logic ID.

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To view the events within the group, click the Image Added button.

Depending on the settings, when you expand a group, either the first event or all events in the group will be displayed.

Event statuses

By default, an event in the Incident manager has an empty status. Eventually, an event may receive the following statuses:

1. AknowledgedAcknowledged. This status is displayed if an event is being processed.
2. Suspended. This status is displayed if the event processing was started but not completed.
3. Taken by others. This status is displayed if the event is being processed by another operator.
4. Suspended by others. This status is displayed if event processing was started but not completed by another operator.
5. Escalated. This status is displayed if the event was escalated by another operator.

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1. Right-click on an event in the table.
   
2. Select Aknowledge Acknowledge.

After that, the first element will be displayed in the event handling interface. After processing each element, the next element will be displayed. The last element will always be the button. There are 6 different types of elements available:

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