Page History

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1. Acknowledged. This status is displayed if an event is being processed.
2. Suspended. This status is displayed if the event processing was started but not completed.
3. Taken by others. This status is displayed if the event is being processed by another operator. You can see the information about who took the event into processing in the tooltip when you hover the cursor over the event line.
4. Suspended by others. This status is displayed if event processing was started but not completed by another operator.
5. Escalated. This status is displayed if the event was escalated to another operator. The following options are available:
   1. Escalated/Suspended by others — status immediately after escalation.

   2. Escalated/Taken by others — the escalated event was taken into processing by other operator.

      Info
      title Note
      Depending on the Incident manager settings, when an event is escalated, it may not change its status, but disappear from the list for the person who escalated the event.

      
      

6. Escalated/<Last name of the operator who escalated the event>. This status is displayed to the operator to whom the event was escalated.
7. Escalated/Acknowledged. This status is displayed to the operator to whom the event was escalated when he took it into processing by another operator.

Grouping events in the list

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