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  1. Go to the Logic tab of the Incident manager object settings panel.
  2. Click the + button (2) and in the appeared window enter the name for the new logic (8). You can also create a copy of an existing logic, for this it is neceessary to select the logic in the list (4) and click Create copy (1). As a result, the new logic will appear in the list (4).

  3. In the list of logics (4), select the logic to be configured.
  4. Add the required number of elements to the logic (5). To add a row to the table, select the last row and press the ↓ key on the keyboard. To delete rows from the table, use the Ctrl + Del key combination.
  5. In the Element ID column, enter the name of each element.
  6. By default, when processing an event, you can move on to processing other events from any element of logic. If necessary, in the Multitasking column, you can allow or deny the ability to switch to processing another event if the operator is on the selected element:

    1. Select Deny, so that when this element appears, the operator cannot switch to processing another event until the operator moves to the element with the Allow value or completes processing the event.

    2. Select Allow so that when this element appears, the operator can proceed to processing another event.

    3. Leave blank to apply the multitasking setting of the previous logic element to the selected item.

  7. Select the element that will be displayed first for the operator when processing the event. To do this:

    1. Select an element in the table.
    2. Click the Edit button (6).
    3. In the Starting element drop-down list, select Yes.
    4. Click OK.
      As a result, a check mark will be displayed next to the selected element in the Starting column of the element table.

      Info
      titleПримечаниеNote

      If the starting element is not selected, then it will be the first element in the list.


  8. Configure each element of logic and their correspondence (see Configuring the elements).
  9. Repeat steps 3-7 for all added logics.
  10. Click Apply (4).

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