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To ensure the correct operation of Axxon One, it is recommended to configure the antivirus as follows:
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Depending on the anti-virus software that you use, when you install, start, and use Axxon One, your anti-virus software may ask for permission for the software components to perform Internet access.
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When using AVG on a configuration with many video cameras, it is strongly recommended to add the IP addresses of IP cameras to the list of exceptions. Otherwise, the avgsa.exe process may severely slow down the CPU.
This action can be performed only in the paid version of AVG.
When installing Axxon One, allow the NetHost.exe and ngpsh.exe processes to run.
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If you use DrWeb anti-virus software, perform the following actions before installing Axxon One:
- Disable automatic start of the DrWeb firewall.
- In the proactive protection settings, select the option to use custom settings and enable the following options:
- Allow low-level disk access
- Allow system services
- Allow loading drivers
- Allow user drivers
- Allow Winlogon shell parameters
- In the SpiDer Gate settings, add the apphost.exe and Axxon One.exe processes to the list of exceptions for scanning of incoming traffic. If possible, it is recommended to disable scanning of incoming and outgoing traffic.
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