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The ability to escalate an event for processing by another operator of the system can be enabled in the settings - escalating (see Configuring user rights in Incident manager). Escalate the event manually as follows:

1. Right-click on an event in the table.
   

2. Select Escalate and then select the required Incident manager interface.

   Note
   title Attention!
   The selected Incident manager should be open on the screen, otherwise the event will not be escalated.

   
   

After escalation, the event will disappear from the list and will be displayed for another operator with the Escalated/<Last name of the operator who escalated it> status. In this case, the event will be in the state that was at the time of escalation: if the operator started processing, then the event will be at an unfinished stage of processing.

Additionally, the events can start escalating automatically after specified time (see Selecting events to display and handle section). In this case, the automatically escalated event will become unavailable for processing by the current operator and will be displayed with the Escalated/Waiting for processing status.

Processing event group

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Processing an event group is possible if it is enabled in the Configuring the events grouping in Incident manager. Possible options:

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