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changes.mady.by.user Gleb Matskevich

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changes.mady.by.user Gleb Matskevich

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  • Green, if events in group are pending, taken into processing, escalated or suspended by the current Operator.
  • Red, if the events in group are taken into processing or suspended by another Operator, and also if the processing of events in group is completed by any Operator.
  • Black, if there are no Operators in the system (not a single User is registered in Intellect).

Info
titleNote

Specific cases of color highlighting of group names:

  • if the current Operator takes into processing an event from the “red” group, then after he completes the first step of event processing, the group will become “green”;
  • if different Operators take into processing different events of the same group, then the group will be “red” for both operators;if there are no Operators in the system (not a single User is registered in the Intellect), then the groups will always be “green” regardless of the event statuses.

To sort the groups alphabetically, click on the Object name field:

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