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All video
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channels or archives stop working once the license maximum is reached
If the activation key allows the use of a smaller number of video cameras than the amount used at the moment on the system, all of the video cameras will cease to function with the systemusing fewer video channels than currently created in the system, it will not be possible to work with all video channels. To resume operation, remove the objects corresponding to the excess number of video cameras channels and restart the serverServer.
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Restart the Server through the Start menu as follows:
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Similarly, if an the activation key allows using archives with a total size of an amount capacity less than the current one, you are advised to correct the archive size should adjust the capacity of the archives to the required amount and then restart the serverServer.
No signal from video cameras and failure to connect to other
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Servers
If the Windows Firewall (or firewall of other manufacturers) was disabled during installation of Axxon One, Axxon One services and applications will not be automatically added to the list of firewall exceptions.
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To solve this problem, add the following applications to the firewall exceptions: Apphost.exe, NetHost.exe, AxxonOne.exe, and LicenceTool.exe.
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If ESET NOD32 Smart Security 6 anti-virus software is used, disable Personal firewall.
Incorrect display of Client interface elements
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You may experience errors when running the server Server on Windows Server 2012. To fix the errors:
- Open Go to the registry path branch HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager\SubSystems\.
- Find the Windows parameter and change its value as follows: in the string "SharedSection = 1024,20480, 768", replace 768 with 4096.
- Save the changes and restart the computer.
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In this case, please contact Microsoft support.
Error creating new archives even when license restriction on total
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capacity is observed
If the user creates archives at the same time (in other words, without applying changes) while deleting some existing archives, creation of archives may be forbidden even if the total archive size capacity does not exceed the amount of the license restriction.
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This happens because when verifying the license restrictions, the size capacity of created archives is calculated based on the total size capacity at the last time when changes were applied. |
To regain the ability to create new archives in such situationsIn such a situation, the user must should first delete the unnecessary archives and apply changes, then create new archives.
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Axxon One VMS operation
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with Windows Defender software
If you have Windows Defender software installed in your system, some problems may occur while when accessing and saving data to Archive filesthe archive, as well as significant slowing down of MomentQuest searches.
As a workaround, you can either disable Windows Defender or add AppHost.exe, AppHostSvcAppHostSvc.exe and vfsand vfs_format.exe files to the exceptions list.
Upper panel display problem
In some cases, the Client may display have a problem displaying the upper panel erratically, .
In this case, it is recommended to If you encounter such a problem, please install the most recent version of Intel graphics subsystem drivers.
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If your computer's graphics card does not meet OpenGL requirements (see Limitations of the Axxon One Software Package), OpenGL can be emulated in software.
But in this may place a high load on the CPU.
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case the CPU load may be high.
Axxon One operation with NetLimiter 2
If NetLimiter 2 is installed in the system, there may be a significantly increased load on the processor when working with Axxon One.
This problem is resolved by removing NetLimiter 2.
Exported videos' playback in Movies and TV application
Due to the lack of G.711 and G.726 codecs support in Windows 10's "Movies and TV" app, exported footage playback is video only the app doesn not play audio in exported video.
You can use alternative video viewer applications to obtain the full playback.
Axxon One operation on Windows N and KN editions
Axxon One is not guaranteed to work on Windows N or KN editions. For correct operation, you need to install the Media Feature Pack.
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