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Probable cause #1: The object is not added to the intellectAxxon PSIM.sec license key

Solution #1: Check if the “Intellect “Axxon PSIM ACFA - object OnGuard System” module(s) added to the Axxon Axxon Intellect PSIM Enterprise license key:

1. Locate the intellectAxxon PSIM.sec license file. It is stored in the Intellect Axxon PSIM installation directory, usually C:\Program Files (x86)\IntellectAxxon PSIM\
2. Go to https://sale.axxonsoft.com/
3. Select Systems – Decoding.
4. Drag-and-drop the intellectAxxon PSIM.sec file to the page.
5. Find the “Intellect “Axxon PSIM ACFA - object OnGuard System” string on the page.
6. If it is not found, or the number of objects less than you want to create in ACFA PSIM, please contact AxxonSoft sales manager to update the license key.

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1. Make sure you run exe with Windows Administrator rights.
2. Make sure your firewall does not prevent Intellect Axxon PSIM core or the integration module from accessing the network.
3. Make sure that all necessary ports are properly forwarded in your network (see “Ports used by OnGuard integration module”).
4. Try to re-enter credentials in case if there was a typo e.g. in your password. Do not forget to click Apply after the settings change.

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Probable cause #2: The “OnGuard Panel” objects are not added to the intellectAxxon PSIM.sec license key or there are less objects in the license than in OnGuard software.

Solution #2: Check if the «Intellect «Axxon PSIM ACFA - object OnGuard Panel» module(s) added to the Axxon Axxon Intellect PSIM Enterprise license key:

1. Locate the intellectAxxon PSIM.sec license file. It is stored in the Intellect Axxon PSIM installation directory, usually C:\Program Files (x86)\IntellectAxxon PSIM\
2. Go to https://sale.axxonsoft.com/
3. Select Systems – Decoding.
4. Drag-and-drop the intellectAxxon PSIM.sec file to the page.
5. Find the «Intellect «Axxon PSIM ACFA - object OnGuard Panel» string on the page.
6. If it is not found, or the number of objects less than you want to create in ACFA PSIM, please contact AxxonSoft sales manager to update the license key.

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Solution: Please run Start -> Intellect Axxon PSIM -> System’s information gathering utility to collect system information, then

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