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changes.mady.by.user Alena Kniazeva

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Key

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  1. Decode the psim.sec key. To do this, go to the website: https://sale.axxonsoft.com/

    Tip

    The full article: Decoding license key


  2. Run the CodeReader.exe utility.

    Tip

    The full article: The utility for reading video capture card code and dongle


  3. Compare the codes present in the key and the codes read by the CodeReader.exe utility. The lists of codes must be completely identical to each other.
  4. If the CodeReader.exe utility is reading the codes which are not present in the key, you need either to add them to the key (for this purpose you should apply to the AxxonSoft manager), or switch the corresponding equipment off.
  5. If there are codes present in the activation key which are not listed among the keys read by the CodeReader.exe, check the following aspects:
    1. If the activation key is attached to the Guardant USB-dongle, check whether the corresponding key is being connected to the computer physically.
      1. If the activation key is not connected, then you should connect it.
      2. If the activation key is connected, you should update the Guardant driver (Start – Control Panel – Device Manager – Guardant dongles – Update drivers…). If the driver update has not fixed the problem, check the working capacity of the Guardant dongle: when the key is inserted into the slot, the indicator should be flickering on its case. If the key is not working properly, then it should be replaced (for this purpose, you should apply to the AxxonSoft manager).

      3. Check the activation key model (see manufacturer's website https://www.guardant.com/): Stealth II or Sign. Sign keys are compatible with the latest versions of Axxon PSIM builds 4.10.5 and 4.11. Stealth II keys are compatible with all versions. If the model does not match the version, you need to contact the AxxonSoft support for instructions on how to update Axxon PSIM.

      4. If the activation key is connected, it operates and matches the model, but the codes are not read, check the functionality of the USB port in which it is inserted.

    2. If the activation key is attached to the dallas-codes of video capture cards, check the video capture cards drivers in the Device Manager. Install or reinstall the missing or incorrectly installed drivers. If you cannot install the required drivers, check if there is possibility to install the drivers given that the card is connected to another slot or computer. If there is no such possibility (i.e. the drivers are not installed in any case), it means the card has been burnt or damaged. You need to send it to the vendor for diagnostic and replacement.