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See also Axxon Intellect Enterprise FAQ

In case of any issue please do not hesitate to contact AxxonSoft support team at https://support.axxonsoft.com/.

Trouble: I cannot create the OnGuard object

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Solution #1: Check if the “Intellect ACFA - object OnGuard System” module(s) added to the Axxon Intellect Enterprise license key:

  1. Locate the intellect.sec license file. It is stored in the Intellect installation directory, usually C:\Program Files (x86)\Intellect\
  2. Go to https://sale.axxonsoft.com/
  3. Select Systems – Decoding.
  4. Drag-and-drop the intellect.sec file to the page.
  5. Find the “Intellect ACFA - object OnGuard System” string on the page.
  6. If it is not found, or the number of objects less than you want to create in ACFA Intellect, please contact AxxonSoft sales manager to update the license key.

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