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  1. Go to the AxxonSoft tech support server:  https://support.axxonsoft.com/
  2. Register a new account on the tech support server or sign in to the registered account.
  3. Create an issue for tech support. Make sure to select “ACFA: ACS/FA OnGuard” component in the creation form.
  4. Attach the archive generated by Support.exe tool to the created issue.  

Please refer here for the details about Support.exe tool.