Page History

Follow these steps to gather required information about POS To collect information from the POS-terminal using a special utility, do the following:

1. Disable the Event Source object (see Configuring POS devices) and shutdown the Server (see Shutting down a Server).
2. If the POS-terminal supports data transmission over via Ethernet or via the COM port, download the POS Terminal Data Collection Utility at the the AxxonSoft web-sitewebsite.
3. Extract downloaded archive into any folderUnpack the archive.
4. Connect the POS-terminal to the computer.
5. Run the ProtocolListenerProtocolLicenser.exe utility executable file. The Read protocol from service window opens.
   
6. In the Log file name field field, specify a full path to the folder where the file with gathered info is to the required information will be saved. By default, the file is stored saved in the same folder to which where the archive with the utility is was unpacked.
7. If the POS-terminal is connected to the computer via the COM-port, specify the connection parameters in the the COM tab.
8. If the POS-terminal is connected to the computer via Ethernet, specify the connection parameters for the TCP or UDP protocol in the corresponding tab.
9. Click Start to run Click the Start button to start log collection.
10. Start using the POS-terminal, i.e. issuing receipts. It is highly recommended to do all the Execute all possible operations including Cancel, Return, etc.
    Process of gathering info log collection is displayed via the in the Status progress bar.
    
    To finish log collection click , click the Stop button.

After doing executing all the possible operations on the POS-terminal, send the log file with copies of receipts to AxxonSoft.