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Restart the Server through the Start menu as follows:
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Similarly, if the activation key allows using archives with a total capacity less than the current one, you should adjust the capacity of the archives to the required amount and then restart the Server.
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After you turn on the firewall, you may see no signal from cameras in both main and web Web-Client, and no possibility to connect to other Servers.
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In some cases this problem is solved by disabling stream optimization for the axxononeAxxonOne.exe process:
- Run Control panel -> → NVIDIA control panel -> → 3D parameters -> → Software settings.
- Click the Add button and select the axxononeAxxonOne.exe file (<Axxon <Axxon One installation directory >/bin).
- Set the Off parameter for the Threaded optimisation function.
- Click the Apply button.
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Error creating new archives even when license restriction on total capacity is observed
If the user creates archives at the same time (in other words, without applying changes) while deleting some existing archives, creation of the archives may be forbidden even if the total archive capacity does not exceed the amount of the license restriction.
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This happens because when verifying the license restrictions, the capacity size of created archives is calculated based on the total capacity at the time when changes were applied. |
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Axxon One VMS operation with Windows Defender software
If you have Windows Defender software installed in your system, some problems may occur when accessing and saving data to the archive, as well as significant slowing down of MomentQuest searches.
As a workaround, you can either disable Windows Defender or add AppHost.exe, AppHostSvc.exe and vfs_format.exe files to the exceptions list.
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In this case, it is recommended toinstall install the most recent version of Intel graphics subsystem drivers.
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If your computer's graphics card does not meet OpenGL requirements (see Limitations of the Axxon One Software Package), OpenGL can be emulated in software.
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This problem is resolved by removing NetLimiter 2.
Exported videos' playback in Movies and TV application
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You can use alternative video viewer applications to obtain the full playback.
Axxon One operation on Windows N and KN editions
Axxon One is not guaranteed to work on Windows N or KN editions. For correct operation, you need to install the Media Feature Pack.
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