To ensure the correct operation of Axxon One, it is recommended to configure the antivirus as follows:

1. Add the following processes to the exclusion list:

   1. consul.exe;
   2. nomad.exe;
   3. apphost.exe;
   4. postgres.exe.
2. Add the following folders to the exclusion list:
   1. C:\ProgramData\AxxonSoft\Axxon One;
   2. C:\Program Files\AxxonSoft\Axxon One;
   3. C:\Program Files\Common Files\AxxonSoft;
   4. Postgres and metadata folders if they are not defaultwere changed during installation.
3. Add the following ports to the exclusion list:
   1. 20109-20210;
   2. 4000 (only for the Failover server and client installation type);
   3. 4646-4648 (only for the Failover server and client installation type);
   4. 8300-8302 (only for the Failover server and client installation type);
   5. 8500 (only for the Failover server and client installation type);
   6. 8600 (only for the Failover server and client installation type).

Depending on the

...

antivirus software that you use, when you install, start, and use Axxon One, your

...

antivirus software may ask for permission for the software components to perform Internet access.

It is recommended that you allow these components to do so for proper functioning of the application.

Recommendations for the specific

...

antivirus programs are given below.

ESET NOD32

When using NOD32 AntivirusIf you use ESET NOD32 antivirus, it is strongly recommended to either disable the Web Access Protection service, or to add the IP addresses of the IP cameras to the list of exceptions exclusions for anti-virus antivirus scanning.

See also section Possible Errors During Start-Up.

ESET NOD32 Internet Security

If you use ESET NOD32 Internet Security antivirus, if the SSL/TLS protocol filtering is enabled, it is strongly recommended to either add the certificate file to the list of known certificates, or add the Axxon One.exe app to the list of exclusions for antivirus scanning.

ESET Smart Security

If you use ESET Smart Security antivirus, select automatic mode with exclusions for Firewall exceptions and add the remote servers Servers to the exceptions exclusions by creating network rules (for help with creating these rules, refer to the official user guide for the anti-virus antivirus software).

AVG

When

...

you install Axxon One, allow the NetHost.exe and ngpsh.exe processes to run.

If you use AVG antivirus and a configuration with many video cameras, it is strongly recommended to add the IP addresses of the IP cameras to the list of

...

exclusions. Otherwise, the avgsa.exe process may severely slow down the CPU.
This action can be performed only

...

on the paid version of AVG.

When installing Axxon One, allow the NetHost.exe and ngpsh.exe processes to run.

DrWeb

If you use DrWeb anti-virus software, perform antivirus, do the following actions before installing Axxon One:

1. Disable the automatic start of the DrWeb firewall.
2. In the proactive protection settings, select the option to use custom settings and enable the following options:
   
   1. Allow low-level disk access
   2. Allow system services
   3. Allow loading drivers
   4. Allow user User drivers
   5. Allow Winlogon shell parameters
3. In the SpiDer Gate settings, add the apphost.exe and Axxon One.exe processes to the list of exceptions exclusions for scanning of incoming traffic. If possible, it is recommended to disable scanning of incoming and outgoing traffic.