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changes.mady.by.user Gleb Matskevich

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changes.mady.by.user Alena Kniazeva

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  1. Right-click on an event in the table.

  2. Select Escalate and then select the required Incident manager interfaceClick Escalate.

If the option to see and work with the escalated events isn't configured in the settings (see Configuring user rights in Incident manager), after escalation, the event will disappear from the list and will be displayed for another operator with the Escalated/<Last name of the operator who escalated it> status. In this case, the event will be in the state that was at the time of escalation: if the operator started processing, then the event will be at an unfinished stage of processing.

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