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  1. Check if the OS user is given the corresponding access permissions to the archive folder.

    Tip

    The full article: Complete guide OS settings for correct operation of Remote Admin Workstation or Server


  2. Check if Axxon PSIM user is given the required permissions for working with archives.

    Tip

    The full article: Complete guide Permissions for working with archives


  3. Check for the required archive records on the disk selected for recording the archive.

    Tip

    The full article: Complete guide General information on video archiving


  4. Execute the archive reindexing manually using the ‘indexindex.exe’ exe utility. To run the reindexing utility, you need to run the ‘indexindex.exe’ exe executable file in the Modules64 folder which is located on the Axxon PSIM installation catalogue – for catalogue—for example, C:\Program Files\Axxon PSIM\Modules64.

    Tip

    The full article: Complete guide Index.exe utility for reindexing archive files