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All video channels or archives stop working once the license maximum is reached

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Similarly, if the activation key allows using archives with a total capacity less than the current one, you should must adjust the capacity of the archives to the required amount and then restart the Server.

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After you turn on the firewall, you may can see no signal from cameras in both main and Web-Client, and no possibility to connect to other Servers.

To solve this problem, add the following applications to the firewall exceptions: Apphost.exe, NetHost.exe, AxxonOne.exe, and LicenceTool.exe.

Incorrect display of the Client interface elements

The Client interface elements may can be distorted on systems with some versions of GeForce drivers (such as 327.23, 337.88) installed.

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If the user creates archives at the same time (in other words, without applying changes) while deleting some existing archives, creation of the archives may can be forbidden even if the total archive capacity does not exceed the amount of the license restriction.

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In such a situation, the user should must first delete the unnecessary archives and apply changes, then create new archives. 

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If you have Windows Defender software installed in your system, some problems may can occur when accessing and saving data to the archive, as well as significant slowing down of MomentQuest searches.

As a workaround, you can either disable Windows Defender or add AppHost.exe, AppHostSvc.exe and vfs_format.exe files to the exceptions list.

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Problem with upper panel display

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In some cases, the Client may can have a problem displaying the upper panel.

In this case, it is recommended to install we recommend installing the most recent version of Intel graphics subsystem drivers. 

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But in this case the CPU load may can be high.

Axxon One operation with NetLimiter 2

If NetLimiter 2 is installed in the system, there may can be a significantly increased load on the processor when working with Axxon One.

This problem is resolved by removing NetLimiter 2.

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Playback of exported videos

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in Movies and TV

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app

Due to the lack of G.711 and G.726 codecs support in Windows 10's "Movies and TV" app, the app doesn not play audio in exported video.

You can use alternative video viewer applications to obtain the full playback.

Playback of exported videos in the Telegram app on iOS devices

Videos exported in MPEG4 format cannot be played back on iOS devices due to peculiarities of the Telegram app. We recommend exporting videos in other formats to play them correctly in the Telegram app on iOS devices.

Axxon One operation on Windows N and KN editions

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