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1. Right-click on an event in the table.
   

2. Click Escalate and in the drop-down list, select who to escalate the event to:

   1. 
      

      All—the escalated event can be taken into processing by any user;

   2. Specific user from the list—the escalated event will be assigned to this particular user.

If the option to see and work with the escalated events isn't configured in the settings (see Configuring user rights in Incident manager), after escalation, the event will disappear from the list and will be displayed for another operator with the Escalated/<Last name of the operator who escalated it> status. In this case, the event will be in the state that was at the time of escalation: if the operator started processing, then the event will be at an unfinished stage of processing.

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