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The
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event
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processing logic is a sequence of actions that
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the operator must perform when processing an event in the
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incident manager.
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Seven elements are used to perform actions:
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The number of elements that can be used in the
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logic and the number of actions that the operator must perform are
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unlimited. After the operator
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performs any action, the next action that
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the operator and, if necessary, a macro must perform is specified in the element settings
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. The sequence of actions can be determined by the operator's
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selection in the previous steps.
If there are several
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logics, you must create and configure each
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logic separately.
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To create a
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logic, go to the settings panel of the Incident handler object, select
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the Logic
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tab, and create a
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logic in one of the following ways:
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As a result, the new logic appears in the list (4).
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For the Logic logic to work, you must add elements to it and configure each of them, as well as set the order in which elements are displayed for the operator:
Select Deny
so that when this element appears, the operator cannot switch to processing another event until the operator moves to the element with the Allow value or completes processing
an event (default value);
Select Allow
so that when this element appears, the operator can proceed to processing another event.
Select the element that will be displayed first for the operator when processing
an event. To do this:
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If you don't select the starting element |
, then it will be the first element in the list. |
Configure each element of the
logic and their
connection (see Configuring the elements).
Configuring a
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logic is complete.
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If the administrator has created an incorrect or incomplete Logic logic and wants to update or edit it, it is possible to you can reset the event processing jobs handling processes with this Logic logic for operators so that the updated Logic logic is applied to the event. To do this, after you edit the Logic, set the change the logic settings by setting the Apply to processed events check box checkbox and click Apply:.
As a result, the current event processing
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with this
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logic will be reset for operators, and you can start the event processing
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again with the updated
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logic.
Example
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of applying the reset option: the administrator has created a two-step
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logic, in which the second step is
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the button without the set Finish parameter
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and
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disabled multitasking for this
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button (
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see Configuring the button).
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You cannot complete event processing with such
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logic. In this case, the administrator can
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allow multitasking for the button by setting the Apply to processed events
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checkbox and clicking Apply. As a result, the events processed with this
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logic will be reset to the Waiting for handling status, and
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operators
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can restart the event processing with the updated
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logic (see Events control and processing using the Incident manager).
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To remove a Logiclogic, select it in the list of Logics logics (4) and click the - button (3). In the window that opens, confirm the removal:.
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The Logic logic of event handling processing is applied to an event at the moment when the event gets into the Incident incident handler and is displayed in the Incident incident manager. Accordingly, if you change the Logiclogic, the updated Logic changed logic will be applied to the events that occurred after it was changed. If a the group event processing of the events is enabled, the updated Logic logic will be applied to a the new group of the events after the existing group is closed. |