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To collect data using the Support.exe utility, perform the following:

1. Launch the Support.exe utility (see the section 유틸리티 시작 및 종료).

   

   
   

2. By default, a report includes data about already launched Axxon One processes. To exclude this data from reports, deselect the checkbox (1).

3. Select the corresponding checkbox to include a backup copy of events database in reports (2).

4. By default, a report includes information about Windows security system. To exclude this data from reports, deselect the checkbox (3).

5. Select the corresponding checkbox to include a self-diagnostic service (see 자가 진단 서비스) information in reports (4).
6. Click the Next button (5).
   The data collection process will begin. The table that displays the progress of data collection includes two columns: Step and Status. In the Step column, a brief description of the stage of information collection is displayed. In the Status column, a progress indicator and the time spent on executing the stage are displayed.
   
7. When information collection is complete, click the Next button.

8. A window containing information about the generated archive support_[date]_[time].7z will then appear. You can access the folder containing this archive by clicking the Open directory with file button.

   Info
   title Note
   The archive is located in the folder <System disk>:\Documents and Settings\<Current User>\My Documents if you're using Windows XP, or in the folder <System disk>:\Users\<Current User>\Documents if you're using Windows Vista.

   

9. Send an email with the attached support_[date]_[time].7z archive to the AxxonSoft technical support department.