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To collect the system data in Linux OS, run the following command:

sudo /opt/AxxonSoft/AxxonOne/bin/support /home/user

where

• /opt/AxxonSoft/AxxonOne/bin/support—the utility location directory;
• /home/user—the user’s home directory.

If you do not want to delete the temporary repository, run the following command:

--debug

If you want to include dumps from currently running NGP processes, run the following command:

--dump-processes

If you want to collect process dumps and logs for a specific node, run the following command:

--node <node-name>

This can be used multiple times to specify multiple nodes. If a node is not specified, dumps and logs will be collected for all available nodes.

If you want to use a limited number of threads (N) to collect dumps of Server processes, run the following command:

--jobs N

If N = 0, then all available threads will be used to collect dumps. By default, N = 1.

By default, the system data report includes information from Linux OS log. To exclude this information from the report, run the following command:

--skip-journalctl

If you want the report not to include the information on the self-diagnostics service (see 자가 진단 서비스), run the following command:

--skip-prometheus

If errors occur, you can run the following command to try to resolve them:

--fix