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№ | Parameter | Method of setting the parameter value | Parameter description | Representation | Default value | Value range |
The Group by group | ||||||
1 | The Group by drop-down list | Select the value from the list | Sets the method of events grouping in the incident manager | Available grouping methods | operator's selection |
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The Process whole group checkbox | Set the checkbox | Sets two options:
| Boolean type | Clear | Set—events of the filtered group are blocked for other operators if one operator has already started processing an event from the group. When one event from a group is escalated, the whole group is escalated Clear—events of the filtered group aren't blocked if the operator has already started processing an event from the group. When one event is escalated, the whole group isn't escalated | |
The Grouping in list group | ||||||
2 | The Grouping in list drop-down list | Select the value from the list | Sets the method of events grouping in the event list | Available grouping methods | no grouping | no grouping—all events are displayed in the event display window without grouping. If filtering is set, then all events of the selected filter are displayed by event—the events are grouped by object type/object ID/event type/logic ID |
The Show only first event in the group. Close others without processing checkbox | Set the checkbox | Sets the event display options within a group | Boolean type | Clear | Set—only the first event from the group is displayed, the rest of the events are closed without processing after the first event is processed Clear—all events of the group are displayed | |
The Colors group | ||||||
3 | The Unassigned field | Select from the list or from the Color panel | Sets the event highlight color | Color palette | Black | Corresponds to the standard range of the selected color system |
The Assigned to me field | Select from the list or from the Color panel | Sets the event highlight color | Color palette | Green | Corresponds to the standard range of the selected color system | |
The Assigned to others field | Select from the list or from the Color panel | Sets the event highlight color | Color palette | Blue | Corresponds to the standard range of the selected color system | |
The Posponed field | Select from the list or from the Color panel | Sets the event highlight color | Color palette | Orange | Corresponds to the standard range of the selected color system | |
The Auto-removal of executors field | Select from the list or from the Color panel | Sets the event highlight color | Color palette | Red | Corresponds to the standard range of the selected color system |
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