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1. Right-click on an event in the table.
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2. Select Acknowledge.

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The ability to escalate an event for processing by another operator of the system can be enabled in the settings - —escalating (see Configuring user rights in Incident manager). Escalate the event manually as follows:

1. Right-click on an event in the table.
   

   Select Escalate and then select the required Incident manager interface.

   Note
   title Attention!
   The selected Incident manager should be open on the screen, otherwise the event will not be escalated.

2. Click Escalate.

If the option to see and work with the escalated events isn't configured in the settings (see Configuring user rights in Incident manager), after After escalation, the event will disappear from the list and will be displayed for another operator with the Escalated/<Last name of the operator who escalated it> status. In this case, the event will be in the state that was at the time of escalation: if the operator started processing, then the event will be at an unfinished stage of processing.

Additionally, the events can start escalating automatically after specified time (see Selecting events to display and handle section). In this case, the automatically escalated event will become unavailable for processing by the current operator and will be displayed with the Escalated/Waiting for processing status.

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1. After processing one of the group events, all remaining events of this group will be automatically closed.
2. Only the first event of the group is displayed in the event list display window. The rest of the group events will be automatically closed after the first event is processed.
3. When one event in a group is escalated, all events of the entire group are automatically escalated too.

If the operator processes an event from a group, all events of this group will be blocked for other operators, and new events of the group will automatically change their status. In other words, all events of the selected group, including incoming new events, will be available for processing only to one operator until they process all events of the group. Other operators won’t be able to process events from this group. When they try to process an event from this group, a message "Group is blocked" will be displayed.

The color of the group name can also change during group processing, see Grouping events.

Closing events without processing

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1. Close. It is used to close one event; select the required event in the table and click this button.
2. Close all. It is used to close all events.