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- Automatically, on the expiry of waiting time for Operator's response.
- Manually:
- Select one or several events in the Current events tab or set the Apply to all checkbox checked if all events are to be escalated.
- Select the Operator protocol where the event is to be escalated to.
- Click the Escalation button.
- Select one or several events in the Current events tab or set the Apply to all checkbox checked if all events are to be escalated.
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If the events are grouped, then when you select a line with an unexpanded group, all events from this group will be selected. |
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