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Starting a call

The calls are made on the Call tab of the SIP-panel.

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To make a call from the panel, select a number in the address book or dial the number manually, and then click one of the following buttons:

  •  — — to start a call with video and audio.  If If the operator's camera, the microphone and the operator speaker were selected at the stage of system configuration , stage and the SIP-device supports the corresponding function, then video and audio from the camera , as well as and audio from the operator 's microphone , will be transmitted to the device.
  • — to start only an audio calla call with audio only.

In both cases, both video and audio are transmitted from the SIP-device, but in the second case, the video stream from the operator’s operator camera is not transmitted to the device.

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If a microphone and a speaker weren’t selected at the system configuration stage, the call from the SIP-device will be transmitted to the device, but you won’t be able to transmit the audio message or hear it.


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You can also make calls using the macros (see Macros for working with SIP-terminal).

Displaying the SIP-panel when calling

During the call, the SIP-panel window will be displayed on top of all windows and will look like this:

Image Added

The information field at the top of the window displays the number and duration of the call.

If the option to call unknown subscribers is enabled, then when you call an unknown number, it will be displayed as "Unknown number + #number".:

If an unknown number exists, the call will be successful, if not, the call will be ended.

During the call, the SIP Panel window will be displayed on top of all windows and will look like this:

Image Removed

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Managing a call

The buttons at the bottom of the panel provide manage the call control:

 — — Enable/disable the operator 's camera.

 — — Enable/disable the operator’s operator microphone.

 — — Enable/disable the operator’s operator speaker.

 — — Hold the call. A window The Incoming tab will open with a list of all incoming calls that can be accepted/resumed using the buttons buttons (with the video from the operator) and  (without the video from the operator):

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The video and audio from the SIP-device continue to be received in Intellect in the Hold mode while the video and audio from the SIP-operator's camera and microphone are not transmitted to the SIP-device.

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When the call is on hold, the image and the sound of the SIP-operators are not transmitted. The audio message "Call on hold" is played back on the SIP-operator that was put on hold.


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By default, clicking the buttons on the SIP-panel, macros dialing and calls are accompanied by sound signals. The sound of clicking the buttons can be turned off at the stage of configuring the SIP-panel interface object (see Advanced settings of the SIP-panel interface object).

Image Added

The calls Calls in the list are sorted by the SIP-operator operators and SIP-device priority specified during devices priority, that was set at the system setupconfiguration stage. If several operators and or devices have the same priority, the calls from them are sorted by the call receiving time. By default, the new calls are added to the top of the list, however, but the sorting order can be changed during the system setup configuration, so that the new calls are added to the end of the list regardless of the operators and devices priority (see Advanced settings of the SIP-panel interface object).

A The window with the call list window is displayed on top of all windows when making during a call and holding a call on hold.

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If the Switch to incoming checkbox was not set at the SIP-panel configuration stage (see Advanced settings of the SIP-panel interface object), then the Incoming tab will not automatically open for incoming calls or calls on hold.

Image Added — Image Removed — Display/hide the tone dialing panel in the tone mode. This panel allows displays the use of commands macros added while configuring the SIP-device (see Configuring SIP-devices of the Intellect's SIP server).

Image Removed — End the call.

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Ending a call

To end a call, click the Image Added button.

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If there is no answer, the call automatically ends in 30 seconds (this timeout is configurable by the CallTimeout registry key, seeRegistry keys reference guide).

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If you use a playback file after answering a call, the call will end automatically as soon as the file is played back. For example, a playback file lasts for 10 seconds. When you answer after 10 seconds, the call will end automatically.

If the file playback loop was set, the file will be played back until the manual end of the call (the playback file, as well as the playback file loop can be set using the macro, see Macros for working with SIP-terminal).