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1. Right-click on an event in the table.
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2. Select Acknowledge.

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1. Button. To continue processing the event, click the button. If this element is the last in the logic, then after clicking the button, the event processing will be completed.
   
2. Radio button. To continue processing the event, select one of the values.
   
3. List. To continue processing the event, select the required value from the list. There can be several lists.
   
4. Checkboxes. To continue processing the event, set one or more checkboxes.
   

5. Comment. To continue processing the event, enter a comment and click the button.
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   Info
   title Note
   Depending on the Incident manager settings, the comment can be filled in automatically and blocked from editing.

   
   

6. Image. To continue processing the event, add

   images

   an image and click the

   bottom

   button

   (

   . The text on the

   Next button in the image below). By default, the image specified in the settings is displayed. To select another image, click the ... button; to use an image from the memory buffer, click the Paste button.
   Image Removed

   button depends on the Administrator settings. In the example below, it is the Next button. The following options for working with an element are available:

   1. The element already displays the image specified by the settings or the image from the camera or the map associated with the event. The event can be associated with several cameras. In this case, the images are generated from each camera, and you need to select one image. To do this, use the following buttons:

      1. to update the image, click the + button (1) (the image from the camera or the map will be added at the moment when the event occurred. The button is applicable if the image has been deleted or needs to be updated, for example);

      2. to delete the image, click the - button (2);

      3. to scroll through the images, use the < and > buttons (5, 6).
         The field (3) displays the number of the selected image, the field (4) displays the total number of added images. To go to a specific image, enter its number in the field (3).

         Image Added

   2. The element doesn’t have any images, and they need to be uploaded. To do this, click the + button (1), and a standard Windows Explorer window will open, in which you can select an image in JPG, PNG or BMP format. 

After you complete all the stages, the event processing interface will close and, if it was specified in the logic settings, a report will be displayed indicating the actions and the user who performed them (see Interim report).

Suspending events

Pausing event processing

If the Operator proceeds to process another event without completing the processing of the current event, the event will have the Paused status Suspended status, and the processing elements will become inactive. In this case, the event will be unavailable for processing by other operators.

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The ability to escalate an event for processing by another operator of the system can be enabled in the settings—escalating (see Configuring user rights in Incident manager). Escalate the event manually as follows:

1. Right-click on an event in the table.
   

   Select Escalate and then select the required Incident manager interface.

   Note
   title Attention!
   The selected Incident manager should be open on the screen, otherwise the event will not be escalated.

2. Click Escalate.

If the option to see and work with the escalated events isn't configured in the settings (see Configuring user rights in Incident manager), after After escalation, the event will disappear from the list and will be displayed for another operator with the Escalated/<Last name of the operator who escalated it> status. In this case, the event will be in the state that was at the time of escalation: if the operator started processing, then the event will be at an unfinished stage of processing.

Additionally, the events can start escalating automatically after specified time (see Selecting events to display and handle). In this case, the automatically escalated event will become unavailable for processing by the current operator and will be displayed with the Escalated/Waiting for processing status.

Processing event group

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Processing an event group or event filter is possible if it is enabled in the Configuring the events filtering and grouping in Incident manager. Possible options:

1. After processing one of the filter group events, all remaining events of this filter group will be automatically closed.
2. Only the first event of the group is displayed in the event list display window. The rest of the group events will be automatically closed after the first event is processed.
3. When one event in a group is escalated, all events of the entire group are automatically escalated too.

If the operator processes an event from a group, all events of this group will be blocked for other operators, and new events of the group will automatically change their status. In other words, all events of the selected group, including incoming new events, will be available for processing only to one operator until they process all events of the group. Other operators won’t be able to process events from this group. When they try to process an event from this group, a message "Group is blocked" will be displayed.

Info
title Note
If the operator took one event from a group into processing and released it without processing, the blocked events of the group are released again for other operators.

The color of the group name can also change during group processing, see Grouping events.

Closing events without processing

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1. Close. It is used to close one event; select the required evet event in the table and click this button.
2. Close all. It is used to close all events.