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Purpose
SIP Panel -panel is designed to work with SIP-devices (see Configuring SIP-devices)for making calls to numbers from the address book and/or to dialed numbers within the distributed system configuration.
Features
SIP Panel provides -panel provides the following functions:
- Placing the SIP calls to numbers from the address book or dialed numbers.
- Receiving the calls from the SIP-devices.
Interface description
The interface of the SIP Panel is shown in the figure:
- Making single and group calls between operators and/or SIP-devices.
- Viewing the log of calls received or made using the SIP-panel.
- Viewing and/or listening to the archived calls received or made using the SIP-panel.
Interface description
By default, all elements are displayed in the SIP-panel interface. If necessary, some interface elements can be disabled (see Advanced settings of the SIP-panel interface object). Below is an example when all interface elements are displayed.
The SIP-panel interface consists of three tabs. The Call tab allows receiving and making calls. The Incoming tab displays the list of incoming calls and the calls on hold. The Archive tab lists the incoming and outcoming calls that can be listened and/or viewed using the corresponding controls.
Depending on the operator Default settings, you may need to log into the SIP-operator authorization window when you first log into the SIP-panel.
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The Call, Incoming and Archive tabs will not be available until the SIP-operator is authorized. |
SIP-operator authorization window
The SIP-operator authorization window contains a list of available SIP-operators (see Operator settings of the SIP-panel interface object). For authorization, you need to double-click the SIP-operator under which you will be logged in. The The number of the current SIP-operator is indicated will be displayed in the upper right corner of the SIP Panel-panel.
The address book is in the upper part of the window, it contains the numbers added for the current SIP-operator during the SIP-terminal configuration. To call a number from the address book, double-left-click on it. The dialing panel is displayed in the middle of the window.
If the SIP-operator is already authorized in any SIP-panel, then this operator will be highlighted in red in other SIP-panels. You cannot log in under an already authorized SIP-operator.
After the Server/Remote Client reboot, the previously authorized SIP-operator will be logged in automatically. If you log off the current user in Intellect and log in again as the same user, you will need to be authorized again.
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The authorization window may also open in the following cases:
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If, while working with the SIP-panel, you need to log out of the current SIP-operator without unloading the Server/Remote Client, click on the operator number in the upper right corner.
The Call tab
The interface of the Call tab of the SIP-panel is shown in the figure:
The top of the Call tab displays the subscriber numbers from the address books added to the current SIP-operator during the SIP-terminal configuration stage. If the same subscriber number is added to several address books, then only one will be displayed on the SIP-panelTo make a call from the panel, select a number in the address book or dial the number manually, and then click on the 
button to start a video+audio call, or the 
button for an audio call. In both cases, both video and audio are transmitted from the SIP-device, but in the second case, the video stream from the operator’s camera is not sent to the device.
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If camera, microphone and/or dynamic were selected for operator while configuring the system and if the SIP devise supports the corresponding function, then video and audio are transmitted to the SIP device from the operator's microphone and camera – see also Selecting speaker, microphone and camera for SIP operator. |
During the call, the SIP Panel window will be displayed on top of all windows and will look like this:
The buttons at the bottom of the panel provide the call control:
Enable/disable the operator's camera.
Enable/disable the operator’s microphone.
Enable/disable the operator’s speaker.
the SIP-terminal was not specified at the SIP-panel configuration stage (see Basic settings of the SIP-panel interface object), then the subscriber numbers from the address books will not be displayed. |
A dial pad is available in the middle of the window. For more information on dialing and making a call, see Making calls using SIP-panel.
The Incoming tab
The interface of the Incoming tab of the SIP-panel is shown in the figure:
The Incoming tab displays a list of incoming calls or calls on hold. The Incoming tab opens automatically for incoming calls or calls on hold.
Hold the call. A window will open with a list of all incoming calls that can be accepted/resumed using the buttons (with the video from the operator) and (without the video from the operator):
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The video and sound from the SIP device continue to be received in Intellect in the Hold mode while the video and sound from the SIP operator's camera and microphone are not transmitted to the SIP device. |
If the Switch to incoming checkbox was not set at the SIP-panel configuration stage (see Advanced settings of the SIP-panel interface object), then the Incoming tab will not automatically open for incoming calls or calls on hold. |
The calls Calls in the list are sorted by the SIP device priority specified during the system setup (see Configuring SIP-device connection to Intellect SIP-server)operators and SIP-devices priority, that was set at the system configuration stage. If several operators or devices have the same priority, the calls from them are sorted by arrival the receiving time. By default, the new calls are added to the top of the list, however, but the sorting order can be changed during the system configuration, so that the new calls are added to the end of the list regardless of the operators and devices priority (see Configuring Advanced settings of the SIP-panel interface object).
A The window with the call list window is displayed on top of all windows when making during a call and holding a call .
Display/hide the tone dialing panel. This panel allows the use of commands added while configuring the SIP device (see Configuring SIP-device connection to Intellect SIP-server).
End the call.
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By default, pressing buttons on the SIP panel, a command execution and calls are accompanied by sound signals. The sound of clicking the buttons can be turned off at the stage of setting the SIP panel interface object. |
If the Display only when calling option was enabled during the system setup, the SIP Panel is not displayed if there are no incoming calls (see Configuring the SIP Panel interface object). In this case, you can initiate a call using a macro command, or from the Map using the Call (forward/take) command in the function menu of the SIP-device — as a result, the SIP Panel window will be displayed (see also Working with the map). Also, you can put the current call on hold or resume the call using the appropriate commands in the object menu on Map.
on hold.
To enable the alternative mode of displaying the calls, click on the 
icon at the top of the panel. After that, the Incoming tab interface will look as follows:
To disable the alternative mode of displaying the calls, click on the icon.
The buttons at the bottom of the panel manage the call:
- – call with video and audio. If the camera, the microphone and the operator speaker were selected at the system configuration stage and the SIP-device supports the corresponding function, video and audio from the camera and audio from the operator microphone will be transmitted to the device.
- – call with audio only.
– end of call.
If the incoming call is declined and there are no other calls in the list, the Call tab will open.
The Archive tab
The interface of the Archive tab of the SIP-panel is shown in the figure:
To ensure the correct playback of the archived calls, it is necessary to configure the audio and video archiving (see Configuring video archiving and Configuring audio signals recording).
The table includes the following information:
| Column | Description |
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| Type | Call type: incoming |
| Subscriber | The subscriber number |
| Name | The subscriber name |
| Date and time | The call start and end time Note. The group calls are displayed as several calls to different numbers at the same time (see Configuring numbers of SIP-terminal for details on group calls configuration) |
| Duration | The call duration |
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Left-click on a column name to sort the information in ascending/descending order of the values of the corresponding column. |
Video and/or sound are played back when playing back the archived call depending on whether the subscriber (SIP-operator or SIP-device) has camera and/or microphone configured. The operator speaker (see Selecting speaker, microphone and camera for SIP-operator) is used for audio playback, and the Monitor selected when configuring the SIP-panel (see Configuring the SIP-panel interface object) is used to playback video.
Controls for playing back the archived calls are under the table:
– Update the call list.
– Playback the call selected from the list.
– Pause the playback.
– Stop the playback.
– Slider to display the playback and rewind process.
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If there is no call, the icon of the camera assigned with the SIP device displays the Detach state, because no video from the camera is received. See Graphic objects on the Map for more information about objects icons on the Map. |
Overview
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