SIP Panel

Purpose

SIP Panel is designed to work with SIP-devices (see Configuring SIP-devices).

Features

SIP Panel provides the following functions:

1. Placing the SIP calls to numbers from the address book or dialed numbers.
2. Receiving the calls from the SIP-devices.
3. View the log of calls received or made using the SIP panel.
4. View and/or listen to archived calls received or made using the SIP panel.

Interface description

The SIP Panel interface consists of two tabs. The Call tab allows receiving and making calls. The Archive tab lists the incoming and outcoming calls and allows the audio and/or playback of the archived calls with the corresponding controls.

See below for the description of each tab interface elements.

The number of the current SIP-operator is indicated in the upper right corner of the SIP Panel.

The Call tab

The interface of the Call tab of the SIP Panel is shown in the figure:

Address book

The address book is in the upper part of the Archive tab, it contains the numbers added for the current SIP-operator during the SIP-terminal configuration. To call a number from the address book, double-left-click on it. The dialing panel is displayed in the middle of the window.

The address book may be empty if users and/or permissions are not configured in Intellect or if current user does not correspond to any SIP-operator while the default SIP-operator is not selected (see Selecting the default SIP-operator)

Making a call

To make a call from the panel, select a number in the address book or dial the number manually, and then click on the  button to start a video+audio call, or the  button for an audio call. In both cases, both video and audio are transmitted from the SIP-device, but in the second case, the video stream from the operator’s camera is not sent to the device.

During the call, the SIP Panel window will be displayed on top of all windows and will look like this:

The buttons at the bottom of the panel provide the call control:

 Enable/disable the operator's camera.

 Enable/disable the operator’s microphone.

 Enable/disable the operator’s speaker.

 Hold the call. A window will open with a list of all incoming calls that can be accepted/resumed using the buttons  (with the video from the operator) and  (without the video from the operator):

Calls in the list are sorted by the SIP device priority specified during the system setup (see Configuring SIP-device connection to Intellect SIP-server). If several devices have the same priority, the calls from them are sorted by arrival time. By default, new calls are added to the top of the list, however, the sorting order can be changed so that new calls are added to the end (see Configuring the SIP-panel interface object).

A call list window is displayed on top of all windows when making a call and holding a call.

 Display/hide the tone dialing panel. This panel allows the use of commands added while configuring the SIP device (see Configuring SIP-device connection to Intellect SIP-server).

 End the call.

The Archive tab

The interface of the Archive tab of the SIP Panel is shown in the figure:

Make sure to configure audio and video archiving to play archived calls (see Configuring video archiving and Configuring audio signals recording).

The table includes incoming and outcoming calls. The subscriber number is shown in the Subscriber column, the call start and end time is shown in the Time column. The conference calls are shown as several calls to different numbers at the same time (see Configuring numbers of Intellect's SIP-terminal for details on group calls configuration).

Video and/or sound are played back when playing the archived call depending on whether the subscriber (SIP-operator or SIP-device) has camera and/or microphone configured. The operator's speaker (see Selecting speaker, microphone and camera for SIP operator) is utilized for audio playback and the Monitor selected while configuring the SIP Panel (see Configuring the SIP-panel interface object) is used to playback video.

Controls for playing archived calls are under the table:

Update the call list

Play the selected call

Pause the playback

Stop the playback

Slider to display the playback and rewind process

SIP Panel control from the Map

If the Display only when calling option was enabled during the system setup, the SIP Panel is not displayed if there are no incoming calls (see Configuring the SIP Panel interface object). In this case, you can initiate a call using a macro command, or from the Map using the Call (forward/take) command in the function menu of the SIP-device — as a result, the SIP Panel window will be displayed (see also Working with the map). Also, you can put the current call on hold or resume the call using the appropriate commands in the object menu on Map.