What should I do if the archive is unavailable or partially not displayed?

If the archive is unavailable or partially not displayed, check the following aspects:

1. Check if the OS user is given the corresponding access permissions to the archive folder.

   The full article: OS settings for correct operation of Remote Admin Workstation or Server

2. Check if Axxon PSIM user is given the required permissions for working with archives.

   The full article: Permissions for working with archives

3. Check for the required archive records on the disk selected for recording the archive.

   The full article: General information on video archiving

4. Execute the archive reindexing manually using the ‘index.exe’ utility. To run the reindexing utility, you need to run the ‘index.exe’ executable file in the Modules64 folder which is located on the Axxon PSIM installation catalogue – for example, C:\Program Files\Axxon PSIM\Modules64.

   The full article: Index.exe utility for reindexing archive files