Documentation for Axxon PSIM 1.0.0-1.0.1.

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To collect the information using the Support.exe utility, do the following:

  1. Start the utility.

  2. If necessary set the dump and log files collection parameters:

    1. In the Collect dump files for ___ days field specify the number of days for which dump files are to be included into the data set for technical support (1).
    2. In the Collect log files for ___ days field specify the number of days for which log files are to be collected into the data set for technical support (2).
  3. By default, all available system information is collected. If necessary, uncheck the boxes next to the information collection steps that should be skipped (3). If unchecked, information is not collected at the corresponding step.
    Some stages of information collection are mutually exclusive, for example, you cannot simultaneously select the Creating an archive copy of the MS SQL Sever database and Creating the archive copy of the DB without the protocols checkboxes.
    Some steps cannot be excluded, including Compressing files and Removing temporary files.
  4. Click the Collect button (4).

The data collection process will start. Upon completion, the result of information gathering on each step is displayed in the Status column (5), while the information area will show the link to the newly generated file – support.7z (6).

Follow the Open Folder with Support.7z File link to view the archive (6).
The archive is saved in C:\Users\%current user name%\Documents\Support\.

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