Configuring user rights in Incident manager

To configure user rights in the incident manager, do the following:

1. Go to the settings panel of the Incident manager object and select the Rights tab.
   
2. In the User rights table:
   1. From the list in the Number column, select the user identification number (1). After you select a number, the Name field (2) is automatically filled in with the user's name (usually the first or last name).
   2. Set the checkboxes in the required columns next to the user (3):
      1. Take in work, so that the user can process an event.
      2. Close, so that the user can close an event without processing.
      3. Suspend, so that the user can suspend the processing of the event.
      4. Track handling, so that the user can see the event processing steps taken by other users.
      5. Take any, so that the user can process events with any status.
      6. Escalate, so that the user can escalate an event (that is, pass it to another user for processing).
      7. Work with escalated, so that the user can process the escalated (passed) event from another user.
      8. Change filter, so that the user can apply its own event filters in the interface (see Filtering events in Event information).
      9. Auto-removal of executors, to automatically clear the user as an executor from all events when you log out of the system. The processing steps already made by the user are saved, and the events that are in processing change their status to "Suspended".

3. Repeat actions described in step 2 for all required users.

   Note

   To add a row to the table, select the last row and press the ↓ button on the keyboard. To delete rows from the table, use the Ctrl + Del key combination.

4. Click the Apply button.

Configuring user rights in the incident manager is complete.