If you install Intellect on a computer where an earlier version is used, then the installation will be in the updating mode.

Important to know before updating Intellect:

  1. Before updating, we recommend you to back up all databases that you use—see Creating the database backup copy. Also, copy and save the intellect.sec license file (located in the root of the Intellect installation directory, by default: C:\Program Files/Intellect).
  2. Intellect can be updated if there is a difference in the third digit of the version number and the first two digits are the same. If the first and/or second digits are different, you must reinstall Intellect instead of updating, i.e. uninstall the previous version and install the new one.
    Examples:
    1. you can update from version 4.11.1 to version 4.11.3;
    2. you cannot update from version 4.10.1 to 4.11.2, you need to reinstall.
  3. Before starting the update, Intellect must be uploaded, if it is running.
  4. You must run the update as Windows Administrator.
  5. When you update Intellect on the Server or Remote Administrator’s workstation, you should also update Intellect on Remote Client. The compatible versions of Intellect should be installed on Remote Clients and on the Server/Remote Administrator’s workstation, i.e. the first two digits of the version number should be the same (e.g. versions 4.10.4 and 4.11.0 aren't compatible, but versions 4.10.3 and 4.10.4 are compatible).
  6. Starting with version 4.10.2, Intellect isn't compatible with the earlier versions in the distributed configuration.

To update Intellect, do the following:

  1. Unpack the installation kit as described in Getting ready for Intellect installation. The destination folder will show the contents of the kit.
  2. Run the setup.exe file to start the Intellect installation procedure.
    As a result, a window for choosing the Installation wizard language will be displayed.
  3. Choose the language of the Installation wizard and click the Install button.
     
    As a result, the Type of installation window will be displayed.
  4. Choose the type of installation needed.

  5. To log all installation events, set the Enable full installation log checkbox.

    While installing and uninstalling, the software events are logged to Intellect.log and Intellect uninstall.log correspondingly. To collect log files, use the Support.exe tool (see The utility for collecting configuration data on servers and RWS for the Technical Support).


  6. Click the Next button.
    The Selecting components for installation window will be displayed.

  7. Set the checkboxes next to the components that you want to install.

    It is recommended to install all suggested components.


  8. Click the Install button.
    The selected prerequisites and drivers will be installed. 

    During the installation process, you will be prompted to remove the installed vertical solutions:

    Two options are possible:

    1. If you click the Yes button, the vertical solutions will be removed during the update process. In this case, you will need to reinstall them after the update. Installation manuals are available in the documentation for each solution, links are on the main documentation page for Intellect 4.11.0-4.11.3. You should also consider version compatibility: General information about product releases and version compatibility.

    2. If you click the No button, the vertical solutions won't be removed and will be compatible with the new version of Intellect after the update.

    When prerequisites and drivers are installed, the window of Intellect update will be displayed.

  9. Click the Next button.
    The window for selecting the type of update will be displayed.

  10. Select one of the suggested types of update. The types of update are described in the table below.

    The types of update

    Description

    Save system settings

    Use of settings chosen for installation of an earlier version

    Configure system settings

     Switch to step-by-step system configuration. Step-by-step configuration is described in Installation of Intellect as a Server/Remote Administrator's workstation


  11. Click the Next button.
    When the system is configured, installation of Intellect starts.

    When updating Intellect on Windows OS 7 SP1 without Internet connection, an error may occur during the installation of the drivers for the FX4 card. To eliminate this error, install the following missing Windows updates:

    https://support.microsoft.com/en-us/kb/3004394

    https://technet.microsoft.com/en-us/library/security/3033929


  12. As a result, the Update Complete window will be displayed.

  13. Click the Finish button.

    Then the DriversPack will be installed if you selected this component.

    The Installation complete window will be displayed. It contains the information about the Intellect components mode (installed or not).

  14. Click the Finish button.

A window prompting to restart the computer will be displayed.

To correctly finish the installation of Intellect, you must restart the computer. If you don’t choose to restart now, you will have to do it yourself after the installation.

Intellect is now updated.

If you try to update Intellect to an older version, the updating process will go as described above, but the version will remain the same and there will be no changes in the software.


Updating Intellect installed as a Service

Remote update of Intellect

The Automatic Update Service