Login
to JIRA
Click
Create Issue
button located in top-right corner
Select
SUPPORT
project
Click
Create Issue
Fill in the form (
fields marked with
*
– are obligatory
)
Summary
– shortly describe you question
Configuration Id
– write you configuration identification number.
Product
– select product in question
Customer Type
– specify your relationship with us
Component/s
– select components in question or
Unknown
if you're not sure.
Environment
– describe OS, product versions, hardware models, firmware versions of installation
Description
– type more detailed description
Attachment
– clicking
Browse
button, select
support-file
, screenshot or other file you want to attach (max 150MB per file).
Click
Create
You're done.
Any notification regarding created request will be sent to e-mail address used for registration.