If the activation key allows the use of a smaller number of video cameras than the amount used at the moment on the system, all of the video cameras will cease to function with the system. To resume operation, remove the objects corresponding to the excess number of video cameras and restart the server.
Restart the Server through the Start menu as follows:
|
Similarly, if an activation key allows using archives with a total size of an amount less than the current one, you are advised to correct the archive size to the required amount and then restart the server.
If the Windows Firewall (or firewall of other manufacturers) was disabled during installation of Axxon Next, Axxon Next services and applications will not be automatically added to the list of firewall exceptions.
After you turn on the firewall, you may see no signal from cameras in both main and web Client, and no possibility to connect to other Servers.
To solve this problem, add the following applications to the firewall exceptions: Apphost.exe, NetHost.exe, AxxonNext.exe, and LicenceTool.exe.
If ESET NOD32 Smart Security 6 anti-virus software is used, disable Personal firewall |
Client interface elements may be distorted on systems with some versions of GeForce drivers (such as 327.23, 337.88) installed.
In some cases this problem is solved by disabling stream optimization for the axxonnext.exe process:
If this solution does not eliminate the problem, then install an older driver for the graphics card.
You may experience errors when running the server on Windows Server 2012. To fix the errors:
You may see the Client shutting down on Windows 8.1 with an error: " The name of the failed module: KERNELBASE.dll Exception code: 0xe0434352 ".
In this case, please contact Microsoft support.
If the user creates archives at the same time (in other words, without applying changes) while deleting some existing archives, creation of archives may be forbidden even if the total archive size does not exceed the amount of the license restriction.
This happens because when verifying the license restrictions, the size of created archives is calculated based on the total size the last time when changes were applied |
To regain the ability to create new archives in such situations, the user must first delete unnecessary archives and apply changes.
If you have Windows Defender software installed in your system, some problems may occur while accessing and saving data to Archive files, as well as significant slowing down of MomentQuest searches.
As a workaround, you can either disable Windows Defender or add AppHost.exe, AppHostSvc.exe and vfs_format.exe to the exceptions list.
In some cases, the Client may display the upper panel erratically,
If you encounter such a problem, please install the most recent version of Intel graphics subsystem drivers.
If your computer's graphics card does not meet OpenGL requirements (see Axxon Next 소프트웨어 패키지 제한사항), OpenGL can be emulated in software.
But this may place a high load on the CPU.
If NetLimiter 2 is installed in the system, there may be a significantly increased load on the processor when working with Axxon Next.
This problem is resolved by removing NetLimiter 2.
Due to the lack of G.711 and G.726 codecs support in Windows 10's "Movies and TV" app, exported footage playback is video only.
You can use alternative video viewer applications to obtain the full playback.