Viewing events

The following information is displayed for each event:

1. Status.
2. Object type.
3. Object ID.
4. Object name.
5. Action.
6. Time — time the event occurred.
7. Priority.
8. Time (sec) — the number of seconds since the event occurred.
9. Last comment.

Events can be sorted by any column in forward and reverse order. To sort, click on the required column once or twice.

Grouping events

If event grouping is enabled in the settings (see Configuring the events filtering and grouping in Incident manager), then the events will be grouped by object type / object ID / event type / logic ID.

To view the events within the group, click the button.

Depending on the settings, when you expand a group, either the first event or all events in the group will be displayed.

Event statuses

By default, an event in the Incident manager has an empty status. Eventually, an event may receive the following statuses:

1. Acknowledged. This status is displayed if an event is being processed.
2. Suspended. This status is displayed if the event processing was started but not completed.
3. Taken by others. This status is displayed if the event is being processed by another operator.
4. Suspended by others. This status is displayed if event processing was started but not completed by another operator.
5. Escalated. This status is displayed if the event was escalated by another operator.