The event handling logic in Incident manager is a sequence of actions that should be performed by an operator.
For their implementation, 6 elements are used:
The number of elements that can be used in the logic and the number of actions that the operator should perform are not limited. After the operator performed any action, the next action that should be performed is set in the element settings; a macro can be executed as well, if necessary. The sequence of actions can be determined by the operator's actions in the previous steps.
Configure the logic as follows:
By default, when processing an event, you can move on to processing other events from any element of logic. If necessary, in the Multitasking column, you can prohibit the ability to switch to processing another event if the operator is on the selected element:
Select Deny, so that when this element appears, the operator cannot switch to processing another event until the operator moves to the element with the Allow value or completes processing the event.
Select Allow so that when this element appears, the operator can proceed to processing another event.
Leave blank to apply the multitasking setting of the previous logic element to the selected item.
Select the element that will be displayed first for the operator when processing the event. To do this: