Purpose

The Incident manager is designed for processing events and generating reports.

Functions

The Incident manager provides the following features:

  1. Event handling according to a pre-configured script.
  2. Automatic execution of macros that are triggered by certain operator actions.
  3. Generation of a report on the event and operator actions.

Interface description

The Incident manager interface is shown in the figure:

The Incident manager interface consists of three parts:

  1. Event filtering interface (1).
  2. Table with a list of events (2).
  3. Event handling interface (3).

Filtering options:

  1. By the selected object.
  2. By event type.
  3. By region.
  4. no grouping — all events are displayed.

Filters can be sorted alphabetically by clicking on the Object name:

The following information is displayed for each event:

  1. Status.
  2. Object type.
  3. Object ID.
  4. Object name.
  5. Action.
  6. Time — time the event occurred.
  7. Priority.
  8. Time (sec) — the number of seconds since the event occurred.
  9. Last comment.

To go to the report at any time, click the Interim report button (4) on the top panel.

The report is built on the basis of the operator's actions during event processing. Typically, the report will be opened after completing the entire chain of actions.

To print a report, click the  button, to save a report, click  and select one of the acceptable formats: XLS, PDF or DOC.