1. Ping the camera.
  2. Check that the camera is available in the web interface.
  3. Check the connection settings (port, login, password) in Axxon Next.

  4. If the camera's integration with Axxon Next is via vendor protocol, verify that the model and version of the firmware  in the documentation and on the camera are the same.

    Wie kann ich überprüfen, ob meine Kamera in Axxon Next integriert ist?


  5. If the camera is connected via ONVIF:
    1. Check the connection in the ONVIF Device Manager;
    2. Synchronize time between camera and server;
    3. enable the ONVIF option on the camera, if there is one.
  6. If the camera is connected through the RTSP protocol, check the connection in the VLC Media Player.
  7. Check the network. The firewall, antivirus, SmartScreen, UAC and other software can use the port you want for connecting to the camera.

  8. Make sure that Axxon Next license file allows the sufficient number of video channels. If channels are not enough, please contact your AxxonSoft manager to request the new license file.

    How do I see features available under the activated license?