Viewing events

The following information is displayed for each event:

1. Indicator of the presence of the camera associated with the event .
2. Event status.
3. Object type.
4. Object ID.
5. Object name.
6. Action — description of the event.
7. Time the event occurred.
8. Priority.
9. Computer — the name of the computer from which the event was received.
10. Time (sec) — the number of seconds since the event occurred.
11. Last comment entered while processing the event.
12. All comments entered while processing the event.

Event statuses

By default, an event in the Incident manager has an empty status. Eventually, an event may receive the following statuses:

1. Acknowledged. This status is displayed if an event is taken into processing and is currently being processed.
2. Suspended. This status is displayed if event processing was started and not completed but suspended.
3. Taken by others/<Last name of the operator who took the event into processing>. This status is displayed if the event is being processed by another operator. 
4. Suspended by others. This status is displayed if event processing was started and not completed but suspended by another operator.
5. Escalated. This status is displayed if the event was escalated to another operator. The following options are available:
   1. Escalated/Suspended by others — status immediately after escalation.

   2. Escalated/Taken by others — the escalated event was taken into processing by other operator.

      Depending on the Incident manager settings, when an event is escalated, it may not change its status, but disappear from the list for the person who escalated the event.

      
      

6. Escalated/<Last name of the operator who escalated the event>. This status is displayed to the operator to whom the event was escalated.
7. Escalated/Acknowledged. This status is displayed to the operator to whom the event was escalated when he took it into processing.

Grouping events in the list

If event grouping in the list is enabled in the settings (see Configuring the events grouping in Incident manager), then the events in the list will be grouped by object type / object ID / event type / logic ID.

To view the events within the group, click the button.

Depending on the settings, when you expand a group, either the first event or all events in the group will be displayed.

Sorting events

To sort events alphabetically, click on the name of the required column.