To install Axxon One, regardless of the type of installation, it is necessary to perform the following steps:

  1. Open the Axxon One distribution package.

  2. Run the Setup.exe file.

    If you cannot run the installation files downloaded from the Internet, do as follows: allow running programs and unsafe files in Windows OS.


  3. In the dialog box, choose the required language from the list and click the Install button.



  4. Select the Axxon One installation type in the dialog box by clicking the appropriate option button:
    1. Client – installs only a Client application that allows the user to connect to any Server and perform administration/management/monitoring operations with the protected object based on the permissions granted by the administrator.

    2. Server and Client — installs Client and Server services. Axxon One Server: 

      1. Interacts with devices (cameras, microphones, inputs, outputs, etc.) that constitute a security system.

      2. Writes video footage to archives on system disks; interacts with archives on NAS.

      3. Hosts metadata database.

      4. Employs detection tools to analyze live video.

      5. Keeps configurations of the security system, user settings, custom layouts, macros, etc.

    3. FailOver Server and Client —  installs Client and Server services enhanced with the FailOver capability. In emergency (power outage, network problems), the FailOver technology restores the Server configuration on another Server. Please refer to the section titled Configuring FailOver VMS for details on how to install VMS with the FailOver capability.

      We offer a separate installation package containing only the Axxon One Client. To obtain it, contact our technical support. You can download additional packages from the official website. 

      This installation package is intended only for Client updates. You cannot install it on a PC where Axxon One was not previously installed.


  5. To record all installation-related events to a log file, select the Enable full installation log checkbox.
  6. Click the Next button.

    A dialog box prompts you to select the components for installation.

    To view the list of installed components, click .


  7. Select checkboxes for the components that you want to install. We recommend installing all components.

  8. Click the Install button. All selected components will be installed. The installation process may take considerable time. After that, the preparation process for the Axxon One installer will be initiated.

    Starting from Axxon Driver Pack 3.51, this driver package requires the Windows update KB2999226 to be installed. If this update is missing, you will see a warning. To continue installation, download the upgrade from the official Microsoft website. When installing the upgrade, consider the bitness of your system.


    The following required software is installed, if necessary:

    1. PostgreSQL 10.8.0 Server database. If an older version of PostgreSQL is installed, it is updated to version 10.8.0. A new log database is automatically created (name: ngp, user name: ngp, password: ngp). By default, PostgreSQL is installed on the system disk. You can change the path using the command line options of the installation file (see Silent install (Quiet Mode)).
    2. NET Framework 2.0, .NET Framework 3.5 SP1 and .NET Framework 4.0.
    3. Acrobat Reader, which is necessary for exporting in PDF format and printing freeze frames (see Frame export).


  9. Click the Next button on the setup wizard's welcome screen.



  10. To proceed with installation, carefully read and accept the terms of the license agreement by selecting the radio button next to I accept the terms of the License Agreement and click the Next button.



  11. Select the folder for storing the log database and the metadata database used in Axxon One, and click the Next button. 

    The path to the folder for storing the log database and the metadata database should contain only Latin letters and numbers.


    To reduce the load on the system disk, it is recommended to store the log database and the metadata database on a separate physical disk.

    To calculate the required amount of disk space for the log database, the metadata database and Axxon One software package, you can use the Disk storage subsystem requirements page.


    The log database and the metadata database will be located in the X:\AxxonOneData\ folder (in the Data and vmda_db subfolders, respectively), where X is the drive letter with the largest amount of free memory.

    In the future, the metadata database can be placed in the network storage (see Configuring storage of the system log and metadata).



  12. By default, shortcuts are added to both quick launch bar and desktop. De-select the corresponding checkboxes if it's not required.

  13. By default, upon connecting to the Server, the Client may be automatically updated. If it's not required, clear the Create an archive for automatic update checkbox. In this case, you can save Axxon One VMS installation time, but the Clients will not be automatically updated upon their connection to the Server.

  14. Click the Next button.

  15. By default, the Axxon One Server name is identical to the PC name. If the PC name contains forbidden symbols, you have to set an appropriate name for the Server according to the recommendations, and click the Next button.



  16. In the window that opens, select an installation method and click the Next button. 
    If the Custom installation method is selected, you can perform advanced configuration of the installation of Axxon One. 
    If the Standard installation method is selected, you are prompted to select an Axxon-domain (Step 25). Default values will be used for other settings.



  17. Select a user account in the file browser:

    The file browser helps to navigate through the Server's file system (such as when choosing disks for log volumes). The user account for the Windows file browser will be created with administrator privileges.


    After installation of Axxon One, make sure that a file browser account has been created in Windows and belongs to the Administrators group.

    1. Use default AxxonOne File Browser account.
    2. Use Local System account.

    3. Specify username and password for new or already existing user.



  18. Specify the path to Axxon One folders and configuration files.

    By default, the files and folders of the configuration are stored at the following path: C:\ProgramData\AxxonSoft\AxxonOne\.



  19. Specify the path to the folder for installing Axxon One.

    By default, Axxon One will be located in the C:\Program Files\AxxonSoft\AxxonOne\ folder.


    The installation path for Axxon One and its databases should contain only Latin letters and numbers.


  20. Click the Next button.

  21. Specify the range of ports to be used for the Server. To do so, specify the lower end of the range, as well as the number of ports. This range can be used by the local network administrator to forward the port manually in cases where it is necessary to give the Client access to the Server from another network. The minimum possible number of ports is 20.
    For a full list of ports, see Ports used by the Axxon One Software Package. After you install Axxon One, you can change it manually (see Configuring the Server ports).

    The number of ports that you select affects the scalability of the system. Keep the following in mind when specifying the number of ports:

    • After the Server is installed, it occupies 10 ports, including one for sending E-mails (via SMTP, see The E-mail notifier object) or text messages (via SMS, see The SMS notifier object).
      Attention! The FailOver Server and Client installation type uses 9 base ports and preset port ranges for each node (see Ports used by the FailOver system);
    • In a 64-bit configuration, 4 ports are required for any number of IP devices. In a 32-bit configuration, 4 ports are required for each 32 cameras;
    • Each archive requires 1 port;
    • 1 port is required for viewing Video Footage through the Web-Client;
    • 2 ports are required for each decoded video stream on the currently opened layout in the Web-Client;
    • 2 ports are required for mobile Client;
    • 2 ports are required for any number of loudspeakers in the system (see The Speaker Object);
    • 1 port is required for recording metadata into the DB;
    • 2 ports are required for service detection tools operation;
    • 2 ports are required for scene analytics detection tools operation;
    • 2 ports are required for neuro tracker operation;
    • 2 ports are required for neural counter operation.


    Connected devices will only work on ports in the specified range. If not enough ports are allocated, then some of the devices may not work or work unstable.


  22. If necessary, set an alternative Server address — the outside local address for a Server behind the NAT. Interface specification format: "IP-address1 or DNS-name1, IP-address2 or DNS-name2".

  23. To restrict visibility of the Servers on particular networks in the list of Servers during Axxon One setup, do the following:

    1. Click the button Select network interfaces... The Network interfaces window opens.



    2. By default, use of all available network interfaces on the Server is allowed, meaning that Servers on the relevant networks will be visible in the list. If you do not want for the Servers on the networks of certain network interfaces to be visible in the list, clear the relevant checkboxes.

      Depending on the network topology, it will still be possible be reach the Servers manually (if broadcasting is allowed between the network segments).


    3. Click the Apply button.

  24. Click the Next button.

  25. Create a new Axxon-domain with the name Default (for the definition of an Axxon-domain see Appendix 1. Glossary). If you want to add the computer to an Axxon-domain at a later time, select Server will be manually added to already existing domain later. Click the Next button.

    When reinstalling Axxon One, you have the option of using the previous domain (select Use existing configuration).


    Using the same Axxon-domain name does not guarantee that the Servers will be in the same Axxon-domain. To place all Servers into one Axxon-domain, you should use Axxon One interface to add each Server to the necessary Axxon-domain. Axxon-domain configuration is described in detail in Configuring Axxon-domains.



    A dialog box appears, showing the installation parameters corresponding to the selected type of installation.



  26. Verify your installation settings and click the Next button to begin installation of Axxon One.
    Installation of Axxon One is then performed.



    After installation, a new dialog box will appear informing you that the installation of Axxon One is completed.



  27. Click the Finish button to confirm completion of the installation.

Installation of Axxon One is now complete.