The event handling logic in Incident manager is a sequence of actions that should be performed by an operator when processing an event.
For their implementation, 6 elements are used:
The number of elements that can be used in the logic and the number of actions that the operator should perform are not limited. After the operator performed any action, the next action that should be performed is set in the element settings; a macro can be executed as well, if necessary. The sequence of actions can be determined by the operator's actions in the previous steps.
Create and configure the logic as follows:
By default, when processing an event, you can move on to processing other events from any element of logic. If necessary, in the Multitasking column, you can allow or deny the ability to switch to processing another event if the operator is on the selected element:
Select Deny, so that when this element appears, the operator cannot switch to processing another event until the operator moves to the element with the Allow value or completes processing the event (default);
Select Allow so that when this element appears, the operator can proceed to processing another event.
Select the element that will be displayed first for the operator when processing the event. To do this:
Click OK.
As a result, a check mark will be displayed next to the selected element in the Starting column of the element table.
If the starting element is not selected, then it will be the first element in the list. |
The logic of event handling is configured. To delete a logic, select it in the list of logics (4) and click the - button (3).