Updating Intellect installed as a Service

Remote update of Intellect

The Automatic Update Service

If you install Intellect on computer where an earlier version is used, then installation will be in the updating mode.

When you update Intellect on the Server or Remote Administrator’s workstation, you should also update Intellect on Remote Client.

The compatible versions of Intellect should be installed on Remote Clients and on the Server/Remote Administrator’s workstation, i.e. the first two digits of version number should be the same (e.g. versions 4.10.4 and 4.11.0 are not compatible, but versions 4.10.3 and 4.10.4 are compatible).

Intellect from version 4.10.2 is not compatible with the earlier versions in the distributed configuration.


It is recommended to create database backup before updating—see Creating the database backup copy.

To update Intellect, do the following:

  1. Unpack the installation kit as described in Getting ready for Intellect installation. The destination folder will show the contents of the kit.
  2. Run the setup.exe file to start the Intellect installation procedure.
    As a result the dialog box of choosing language is displayed.
  3. Choose the language of the Intellect installation and click the Install button.
     
    As a result the Type of installation dialog box is displayed.
  4. Choose the type of installation needed.

  5. To log all installation events, set the Enable full installation log checkbox.

    While installing and uninstalling the software events are logged to Intellect.log and Intellect uninstall.log correspondingly. To collect log-files, the “Support.exe” tool is to be used (see The utility for collecting configuration data on servers and RWS for the Technical Support section).


  6. Click the Next button.
    The Selecting components for installation dialog box is displayed.

  7. Set the checkboxes next to the components that are to be installed.

    All offered components are recommended to be installed.


  8. Click the Install button.
    The selected prerequisites and drivers will be installed. 

    If Intellect is updated to a version whose second and/or third number is larger than that of the currently installed version (for example, from version 4.10.4 to 4.10.5, or 4.10.4 to 4.11.0), compatibility is lost with industry-specific vertical solutions built for old versions. This is why, during the installation process, you are asked to remove industry-specific vertical solutions.

    To remove industry-specific vertical solutions that are installed on the computer, select Yes. Otherwise, problems can occur when starting Intellect after update.


    When prerequisites and drivers are installed, the dialog box of the Intellect update is displayed.

  9. Click the Next button.
    The dialog box of the type of update is displayed.

  10. Select one of the offered types of update. The types of update are described in the table below.

    The types of update

    Description

    Save system settings

    Use of settings chosen for installation of an earlier version.

    Configure system settings

     Switch to step-by-step system configuration. Step-by-step configuration is described in Installation of Intellect as a Server/Remote Administrator's workstation.


  11. Click the Next button.
    When the system is configured, installation of Intellect starts.

    When updating Intellect on Windows OS 7 SP1 without Internet connection, an error may occur during the installation of the drivers for the FX4 card.. To eliminate this error install the following missing Windows updates:

    https://support.microsoft.com/en-us/kb/3004394

    https://technet.microsoft.com/en-us/library/security/3033929


  12. As a result the Update Complete dialog box is displayed.

  13. Click the Finish button.

    Then the Axxon Driver Pack will be installed.


    The Installation complete dialog box is displayed. It contains the information about the Intellect components mode (installed or not).

  14. Click the Finish button.

The dialog box offering to restart the computer is displayed.

It is recommended to select the option of closing the program with computer restart.

Intellect is now updated.

If you try to update Intellect to an older version, the updating process will go as described above, but the version will remain the same and there will be no changes in the software.