Getting started

How to install Axxon PSIM?


How to choose video card and select hardware platform?


Where can I find the list of TCP ports?


Which settings should I adjust in OS for the correct operation of Remote Administrator's workstation, Server and Client?


How to connect with Axxon PSIM from a mobile device?


How do I merge separate servers into a single configuration?


How to change the computer name in the system?


License

Where is located the license file (activation key)? How to find out the information on license contents?


Startup errors

What should I do if I'm getting the ‘Key file is not corresponding cards’ error when running?


What should I do if I'm getting the ‘key file not found’ error when running?


What should I do if I'm getting the ‘limit exceeded’ error when running?


What should I do if I'm getting the ‘key file expired’ error when running?


What should I do if I’m getting the errors like ‘not authorized’, ‘IDS_STRING_DISCONNECT’ and so on when connecting Client?


Hardware

How to check whether my hardware is integrated and how to choose the method of connection?


What should I do if I can’t get the video from analog video capture cards?


What should I do if I’m having problems when connecting the IP device?


Archive

What should I do if the archive is unavailable or partially not displayed?


How to configure recording on a network drive?

Why is there no visual change in speed when the archive is played back faster?


Databases

How to transfer DB configuration from one server to another?


Why do I need database synchronization on Servers and RAW in the distributed system and how to configure it?


The Axxon PSIM database is in the Suspect mode. How do I recover it?


How do I fix the SQL error "failed to INSERT into dbo.PROTOCOL because PRIMARY filegroup is full"?


How do I fix the "Transaction (Process ID 53) was deadlocked on lock resources with another process and has been chosen as the deadlock victim" error?


Working with Axxon PSIM

Why aren't the interfaces displayed?


How to reduce the CPU load?


Updating and uninstalling

How to correctly update Axxon PSIM saving the license and configuration?


How to uninstall Axxon PSIM?