To configure the events grouping in the incident manager, do the following:
If the operator takes an event from the selected group into processing, all events of this group are blocked for other operators. If you set this checkbox, all events of the selected group, including new incoming events, are available for processing by only one operator until it completes processing all events of the group. Other operators cannot take events from this group into processing—if they try to do that, the warning message "Group is blocked" is displayed.
If the operator takes one event from the group into processing and releases it without processing, then the blocked events of the group become released for other operators. |
Configuring the events grouping in the incident manager is complete.