The Agents tab displays a list of clients that are connected to the server. On this tab, you can configure and run automatic updates for each client.

The list of clients

The list of clients is a table of all clients that have connected to the server at least once. It contains the following information about each client:

  1. Name is the name of the computer on which the client is installed.
  2. Status is the status of the computer. The computer can be available (Ready) or not available (No connection).
  3. Product status is the status of the installed software package: running (On) or not (Off).
  4. Installed products is the list of versions of the installed software components, including versions of the IP device Drivers Pack, Codec Pack, and so on.

Configuring and running updates

  1. From the Update archive drop-down list, select one of the available update packages.

  2. In the Timeout (seconds) field, set the update timeout in seconds—the time, not including the time spent downloading the update package, in which the installation process must be completed. If the installation isn’t completed within this time, it is forced to stop. The default value is 3600 seconds.

  3. Set the checkboxes next to the clients on which you want to perform the action from the drop-down list (see step 6). To select all clients, set the Select all checkbox.
  4. From the drop-down list, select the action you want to perform on the selected clients (see step 3). You can also open the list of actions by right-clicking any client.
    1. Update—install the selected update.

      You cannot update Axxon PSIM and other products to the same build that is already installed. Otherwise, the standard installer window with GUI starts on the agents, and you can only complete this process manually on the agent.

    2. Uninstall/Update—uninstall the current version of Axxon PSIM and install the selected update.

      You can also perform Uninstall/Update manually. To uninstall Axxon PSIM in the command line, run the command: msiexec /x "GUID" /qn /norestart, where GUID is the name under which the product is installed, including the installed version, for example, PSIM v.4.11.3.4849. You can find this name in the HKEY_LOCAL_ MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall section in the registry. 
      After it, you can install Axxon PSIM in the quiet mode; for more details, see Installing Axxon PSIM software in quiet mode.

    3. Repair—repair Axxon PSIM.
    4. Restart OS—restart the operating system.
    5. Start/Restart product—if Axxon PSIM isn’t running on the client, it starts. If Axxon PSIM is running, it restarts.

      If you install the Automatic Update Service as a service, then the start/restart of Axxon PSIM is performed under the UpdateAgent.Core.exe service.

      If you install the Automatic Update Service as a service, then the file of the Axxon PSIM program module specified in the core_module_name parameter of the HKEY_LOCAL_ MACHINE\SOFTWARE\WOW6432Node\AxxonSoft\PSIM registry key is started/restarted (for more details, see Axxon PSIM base version; for the information on how to work with the registry, see Working with Windows OS registry).

    6. Remove agent—remove the client from the list regardless of whether it is connected or not. The next time the client connects to the server, it appears in the list again.

      All the above actions are also available if you install Axxon PSIM as a service on the client.

  5. If you want to run the download and update at a scheduled time, set the date and time in the corresponding Download at and Update at fields. By default, the current time is set. 

    You can schedule the download and update for different dates and times.
    You can set only the current time or future time in the Download at and Update at fields.
    If the update time is earlier than the download time, the update begins immediately.

  6. Filling in the SQL user and SQL password fields depends on the selected authentication option in the DB during the initial installation of Axxon PSIM:
    1. If you use the SQL authorization data, you must specify it during the update. Otherwise, the update fails, and the system rolls back to the previous version of Axxon PSIM.
    2. If you use the Windows credentials, leave the SQL user and SQL password fields blank.
  7. Click Run.