For this operation the user should be added to the POS expert role.

 In order to change the event status and the comment, do the following:

  1. Select the required event in the detailed report (see Viewing data from the POS terminal and the video of event).
  2. In the lower left part of the event list, click the Edit selected row button (1) or double-click the required event. As a result, the Edit Record window will open.

  3. In the Status drop-down list (2) select the required event status.

    The statuses in the list can be changed (see Setting up the statuses of POS events).


  4. If necessary, enter a comment in the field Comment (3). Text formatting tools are displayed on the panel (4).
  5. Click Submit (5) to apply the changes.

As a result, the status for the specified event will be changed and the comment will be specified.

To view a comment, click the ellipsis in the Comment column of the corresponding event. As a result, a pop-up window containing the comment text will appear.